We offer a Lifetime Right of Return. The Lifetime Right of Return applies to all items with the exception of briefs and boxer shorts. The item must be in its original condition upon return. Original condition means that the product is unused, labels must be attached, and the original packaging must be included. You are, of course, entitled to try on the product.

Within Sweden, all payments at Smilebutiken are processed via Klarna. You can pay by credit card, make a direct payment via bank account, or pay by invoice.

Payments from other countries are made by credit card via DIBS.

All our Swedish payments are processed via Klarna. Here is a link to Klarna's buyer protection for consumers.

International card payments are made via DIBS.

Delivery time is normally 1-3 working days within Sweden.

For other countries, it is more difficult to specify an exact delivery time.

Deliveries within Sweden cost SEK 59.

For international deliveries, you will see the shipping fee when you select the country you are ordering from.

Denmark: 79:-

Finland: 179:-

United Kingdom: 299:-

Germany: 299:-

Belgium: 299:-

Netherlands: 299:-

After your return has been processed, you will receive an updated invoice/refund information from Klarna via email. Our processing of your return takes approximately 3-5 working days. Klarna will then issue a refund or update your invoice, which may take up to 7 banking days.

Smaller consignments are delivered as letter-post parcels and will be delivered directly to your mailbox. Larger consignments are sent as parcels and delivered to the nearest PostNord agent or parcel locker/PO box.
If you have specific requests regarding how your order should be delivered, please write a comment about this when placing your order.

When you place your order, you can select the delivery method "Pick up at SMILE." You will receive an email from us when your items are ready for pickup at our store at Sågvägen 2 in Åkersberga.

If you have problems placing an order, please email us at kundtjanst@smilebutiken.se.

Some of the most common reasons you might encounter problems are:

-If an item cannot be added to the shopping cart, it may be because the size is sold out; this is indicated by the symbol in the "Select size" menu becoming lighter and not clickable.

-If your card is declined, it may be because you have not allowed online purchases with your bank.

If you have received the wrong item in your package, please contact us immediately at
kundtjanst@smilebutiken.se with a picture of the item you received by mistake.

If you wish to make a complaint about an item, we are available to ensure that your complaint goes as smoothly as possible.

Contact us at kundtjanst@smilebutiken.se with pictures and a description of the defect in your item. We will then get back to you shortly with an appropriate solution.

No, unfortunately, we cannot take any orders over the phone or by email.

Within Sweden, all payments at Smilebutiken go through Klarna. You can pay by credit card, make a direct payment via bank account or Swish, or pay by invoice.

Payments from other countries are made by credit card via NETS.

Yes, we also deliver to most EU countries.

Different brands and products have different fits. The product description usually contains a size chart showing the garment's measurements. If you are unsure about the size, we are happy to help; contact us at kundtjanst@smilebutiken.se, give us a
call at 08-540 221 40, or write a comment when you place
your order. To help you in the best possible way, you can send your
measurements.